Reporting a problem

On the computer

1. 1
   Open the form
   Choose Help, Report a problem… or press Ctrl+Shift+F.
2. 2
   Choose the kind
   Under Category choose whether it is a Bug, an Idea or a Question. Under Severity choose Minor, Normal or Severe.
3. 3
   Say what happened
   Type a few words at What went wrong?. More is not needed.
4. 4
   Add a screenshot
   Stambeam makes one itself. If you do not want to send it, remove it. You can also paste an image yourself with Ctrl+V or add a file with Add (up to 2 MB per file).
5. 5
   Send
   Look under Diagnostics sent along to see what goes with it and click Send.

On the phone

1. 1
   Tap the report icon
   It is at the top right of the bar at the top, next to the settings.
2. 2
   Fill in the form
   Give a Title and say what happened at What went wrong?. Choose a Category: Bug, Idea or Question.
3. 3
   Add images
   The screenshot is included unless you turn it off; with Draw on screenshot you point out what is wrong. With Add a photo you add photos.
4. 4
   Send
   Tap Send. If it fails, your text is kept and you try again.

What is sent

• Your title, description and the kind of report.
• A screenshot and the photos or files you add yourself.
• Technical details: the app version, the operating system and the screen size. On the computer also the latest log lines and the kind of the last commands, without names or dates.
• Your tree data is never sent, unless on the computer you turn on Send my family tree data too yourself. On the phone that is not possible.

No connection, or a crash

If there is no connection, Stambeam keeps the report and sends it at the next start. If Stambeam stopped unexpectedly, it asks next time whether you want to report it. You can review everything before it is sent.